How it works
A straightforward way to request your quote.
Cross Country is registered as a supplier in the Work and Income system. To prepare the correct quote, we need information about the person the assistance relates to, the proposed rental, the vehicle required and any additional driver.
Once the request is received, our team will review the details, confirm availability and prepare the quote. The customer can then provide the quote to Work and Income as part of their funding request. Work and Income makes the decision on whether assistance is approved.
Simple process
From request to approved rental
Complete the online form
Provide the customer, journey, vehicle and contact information needed for us to prepare the quote.
We prepare the quote
Our team checks the request and vehicle availability, then prepares a written quote for the proposed rental.
Send it to Work and Income
Provide the quote to Work and Income. They will assess the request and advise whether funding has been approved.
Return the approval
If approved, provide Cross Country with the Notice of Credit or written payment authority so we can verify the details and progress the booking.
Before you start
Have these details ready
Work and Income client number
The client number must be nine digits and relate to the person the assistance is for.
Customer’s full legal name
The Work and Income client must be recorded as the primary hirer, even if another approved person will drive the vehicle.
Contact details
A current mobile number and email address so we can send the quote and contact you if information is missing.
Rental dates and locations
Proposed pickup and return dates, times and locations, including whether the vehicle will be returned to a different branch.
Vehicle requirements
The type of vehicle required, expected passengers and any luggage, accessibility or practical requirements.
Driver details
The proposed driver’s name and licence information where the driver is not the Work and Income client.
Online form
Request your WINZ vehicle rental quote
Complete all required fields as accurately as possible. Missing or incorrect information may delay the quote. Submitting this form is a request for a quote only and does not create or confirm a booking.
Funding approval
What we need before confirming the booking
A Work and Income quote is not payment authority. Before the rental can be confirmed under the approved arrangement, Cross Country must receive and verify suitable written authority.
- The correct Work and Income client name
- The approved amount
- Cross Country listed as the supplier
- A valid Notice of Credit, or approved written payment authority from a Work and Income
- Details that match the quote and proposed rental
Supplier Information Cross Country vendor number: CUR00008859. The Work and Income service centre selected in their system does not change this vendor number.
Important payment information
A bond is still required for WINZ rentals
Bond: $1,000
Work and Income funding does not remove the requirement for a rental bond. The applicable bond must be arranged before the vehicle is released. The bond can sometimes be paid by Work and Income, and then is refunded to them on completion of the hire.
Bond refunds
Where the bond has been funded through Work and Income, any approved refund is returned to Work and Income, not paid directly to the hirer.
Additional amounts
Any rental costs, extensions, damage, fuel, kilometres or other charges not covered by the approved amount remain the customer’s responsibility under the rental agreement.
FAQ
Yes. Complete the online quote request form and our team can prepare a written rental quote for you to provide to Work and Income.
No. The form requests a quote only. A vehicle is not reserved or confirmed until funding has been verified, availability has been checked and Cross Country confirms the booking.
No. Work and Income assesses and decides whether assistance will be approved.
Cross Country’s vendor number is CUR00008859.
The service centre selected in the Work and Income system does not change Cross Country’s vendor number.
The Work and Income client’s full name and nine-digit client number must be recorded. The client is the primary hirer even if another approved person will drive.
A different person may be proposed as the driver, but they must be approved by Cross Country, meet the relevant driver requirements and be recorded on the rental agreement.
Provide Cross Country with the Notice of Credit or suitable written payment authority from a Work and Income email address. It must show the correct customer, approved amount and Cross Country as supplier.
Yes. The bond is $500 for cars, vans and utes, and $1,000 for trucks.
If the bond was funded by Work and Income, an approved refund is returned directly to Work and Income rather than paid to the hirer.
Any amount not covered by the approval must be resolved before the rental is confirmed. The customer is responsible for charges outside the approved funding under the rental agreement.
Contact Cross Country. A revised quote may be required, and Work and Income may need to issue updated approval.
Yes, include the pickup and return locations in the form. Any applicable one-way or relocation charges will be included in the quote.
Provide the client’s full name and nine-digit client number, contact information, dates, locations, preferred vehicle, driver details and any relevant travel requirements.
Include the number of passengers, luggage and practical requirements in the form. Our team can use that information to identify an appropriate available vehicle category.
