Cover that's right for you

Yes. Every rental includes Basic Cover as standard. You can choose to upgrade to Superior Cover or Max Cover to reduce or remove your liability and access additional benefits.

Liability is the maximum amount you may be required to contribute if the rental vehicle is damaged, stolen or involved in an incident.

The amount depends on the protection option selected at the time of rental.

No. Basic Cover is included automatically. Additional cover options are available if you would like greater protection and reduced financial exposure.

Yes. Cover includes protection against accidental damage, subject to the rental terms and conditions and the liability associated with your selected cover level.

Yes. Theft protection is included, subject to the rental terms and conditions.

Yes. Third-party property damage cover is included in our protection options.

Cover may be limited or excluded if:

• An unauthorised driver is operating the vehicle
• The driver is under the influence of alcohol or drugs
• The rental agreement has been breached
• The vehicle is used in a reckless, dangerous or illegal manner
• Required incident reporting procedures are not followed

Please refer to the rental terms and conditions for full details.

If the vehicle is damaged, you should notify Cross Country as soon as possible and complete the required incident documentation.

Insurance and incident forms are available online to help us assess the damage and process the claim as quickly as possible.

1. Ensure everyone is safe.
2. Contact emergency services if required.
3. Collect details of any other parties involved.
4. Take photographs where safe to do so.
5. Notify Cross Country.
6. Complete the online incident and insurance claim documentation.

Incident reporting and insurance claim forms are available online and can be completed electronically.

If you need assistance, our team can guide you through the process.

Once your claim has been submitted:

• The incident is reviewed
• Supporting information is assessed
• Repair costs are determined
• Liability is calculated based on your selected cover
• Our team will contact you if additional information is required

If another party is responsible, please provide as much information as possible, including:

• Driver details
• Vehicle registration
• Contact information
• Photos of the incident
• Witness details (if available)

This helps us investigate the incident and determine responsibility.

If damage is discovered and the responsible party cannot be identified, report it to Cross Country as soon as possible and complete an incident report.

Depending on your cover level and the circumstances, your applicable liability may apply.

Windscreen Cover is available as an optional add-on and is included with Max Cover.

Tyre puncture protection is included with Max Cover.

Lockout assistance is included with Max Cover.

Additional charges may apply under other cover options.

Flat battery assistance is included with Max Cover.

Yes, provided additional drivers have been approved and recorded on the rental agreement before driving the vehicle.

Yes. Customers with suitable commercial or fleet insurance may be able to self-insure, subject to approval and proof of cover.

Our team can explain the available protection options, liability amounts and cover inclusions before you travel, so you can choose the option that best suits your needs.

Insurance claim forms are available online and can be completed electronically.

Once submitted, our team will review the information, assess the damage and begin the claims process.

Depending on the incident, we may request:

• Photographs of the damage
• Driver licence details
• Police report numbers (if applicable)
• Witness information
• Details of any third parties involved

Once we receive your completed claim form:

1. The incident is reviewed by our team.
2. Any required supporting information is collected.
3. Repair costs and liability are assessed.
4. Your selected protection option is applied.
5. We will contact you if any further information is required.

Not always.

The amount payable, if any, depends on:

• The circumstances of the incident
• The protection option selected
• Whether another party was responsible
• Compliance with the rental terms and conditions

If liability applies, any charges will generally be limited to the maximum liability amount associated with your selected cover.

If another party caused the damage, provide as much information as possible, including:

• Driver name
• Vehicle registration
• Contact details
• Insurance information (if available)
• Photos of the scene

This information helps our team investigate the incident and determine responsibility.

If you return to the vehicle and discover damage but cannot identify who caused it, report it to Cross Country as soon as possible and complete an Incident Report and Insurance Claim Form.

Your applicable liability may still apply depending on the circumstances and protection option selected.

Yes.

Even if the damage appears minor, all incidents should be reported and documented using the online Incident Report and Insurance Claim Form. Early reporting helps avoid delays and ensures the correct cover can be applied.

Insurance claim forms and incident reporting documents are available online through the Cross Country website. If you're unsure which form is required, our team can direct you to the correct documentation and assist with the process.